Challenge: The target business had no formal technology planning or governance, with fragmented systems and limited documentation. Most knowledge rested with one SME, and Cyma had minimal access to information. A business capability model had to be created from scratch using public data.

Solution: Cyma developed a business capability model and mapped applications to identify gaps and risks. Key processes were documented, a risk analysis conducted, and architectural principles established. A digital and CRM roadmap was delivered to guide integration.

Results: Cyma’s work provided the client with a clear and objective view of the technology landscape they were acquiring. Key outcomes included:

• Confidence in investment decisions, with visibility into where spending would be required

• Early identification of capability gaps and system risks that could affect growth and integration

• A strategic foundation for aligning the acquired business with the wider organisation’s technology standards

• Clear communication tools that helped all stakeholders understand and plan for future technology needs

This clarity enabled the client to proceed with the acquisition fully informed and positioned to unlock value from day one.