Challenge: Our client faced the challenge of evolving their digital and CRM infrastructure to align with new business strategies and market demands. As a joint venture, they had to balance internal operational complexity with the need for streamlined customer-facing systems.

Solution: Cyma developed a tailored solution based on our expertise in digital transformation and CRM solutions. Including:

• Business Capability Assessment.

• Application Catalogue and Mapping.

• Strategic Roadmap Development.

• Architectural Principles.

Results: Through these steps, Cyma simplified our client’s complex systems and created a clear path for future development.

Cyma demonstrated its expertise in simplifying complex, undocumented environments and delivering strategic clarity under pressure. By combining agile analysis, stakeholder alignment, and innovation in digital discovery, Cyma empowered Belron to confidently assess a new business opportunity and prepare for integration, CRM enhancement, and long-term digital transformation.