Challenge: Ronald McDonald House Charities (RMHC) NZ’s frontline services thrived, but its outdated, fragmented back-office systems, lack of data governance expertise, unclear data management, and prior vendor challenges hindered confident technology transformation without disrupting essential services.

Solution: Cyma conducted a short-term remote engagement to assess RMHC’s systems, validate Salesforce alignment, develop data and process models, enable non-technical knowledge adoption, and foster collaborative trust for a clear, actionable technology strategy.

Results: RMHC New Zealand faced a growing disconnect between its service delivery success and its back-office systems. Cyma was engaged to deliver an independent review of the proposed CRM solution and help build foundational data knowledge. By providing tailored artefacts and facilitating internal understanding of information and systems, Cyma empowered RMHC to move forward confidently with its digital transformation journey.